TERMS OF SERVICE
1. GENERAL PROVISIONS
1.1. These Terms and Conditions of Service ("Terms") govern the relationship between GLOBAL AF LOGISTICS SRL ("Company", "we") and clients ("Client", "you") in the provision of logistics services.
1.2. These Terms apply exclusively to business-to-business (B2B) relationships. The provisions of Consumer Protection Law No. 105-XV/2003 do not apply to these relationships.
1.3. Submitting a service request through our website constitutes unconditional agreement with these Terms.
1.4. The Company reserves the right to modify these Terms with 30 days' notice to clients.
2. COMPANY SERVICES
2.1. The Company provides the following international logistics services:
- Maritime container transport
- LCL consolidated cargo transport
- Flexitank transport
- Intra-port cargo handling
- Railway container transport
- Air freight
- Cargo insurance
- Surveyor inspection
2.2. The Company acts as a freight forwarder and transport organizer in accordance with the Freight Forwarding Services Regulations of the Ministry of Transport of RM (1999).
2.3. All services are provided based on written contracts or confirmed orders.
3. LIABILITY AND LIMITATIONS
3.1. Maritime transport:
- Liability is limited to 2 SDR per kilogram or 666.67 SDR per package in accordance with international conventions
3.2. Air transport:
- Liability is limited to 26 SDR per kilogram according to the Montreal Convention 1999
3.3. Railway transport:
- Liability is limited to 17 SDR per kilogram according to the COTIF-CIM convention
3.4. Road transport:
- Liability is limited to 8.33 SDR per kilogram according to the CMR convention
3.5. Freight forwarding services:
- The Company is liable only for exercising due diligence in selecting carriers and contractors
- Liability is excluded for third-party actions if due diligence was exercised
3.6. The Company is not liable for:
- Force majeure circumstances
- Government authority actions
- Internal cargo defects
- Inaccurate or incomplete information from the client
4. PERSONAL DATA PROCESSING
4.1. When submitting a request, we collect: name, email address, phone number.
4.2. Processing purposes:
- Provision of logistics services
- Client communication
- Legal compliance
4.3. Legal basis: contract performance and legitimate business interests.
4.4. Your rights:
- Access to personal data
- Correction of inaccurate data
- Deletion of data without legal basis
- Restriction of processing
- Data portability
4.5. Data retention: personal data is stored for 5 years from the last interaction or as required by law.
4.6. International transfers: data may be transferred to EU/EEA countries and third countries based on standard contractual clauses approved by NCPDP.
4.7. Data protection contact: [email for personal data inquiries]
4.8. From August 23, 2026 Law No. 195/2024 applies with enhanced data protection requirements.
5. PAYMENT TERMS
5.1. Payment is made according to issued invoices.
5.2. Payment term cannot exceed 60 days from invoice date (30 days without special conditions) according to Law No. 66/2025.
5.3. Late payment interest is charged according to current RM legislation.
6. DISPUTE RESOLUTION
6.1. Parties make every effort to resolve disputes through negotiations within 30 days.
6.2. If resolution is impossible, the dispute is referred to the International Commercial Arbitration Court at the CCI of RM.
6.3. Arbitration takes place in Chisinau under UNCITRAL rules.
6.4. Applicable law: Republic of Moldova legislation.
6.5. Arbitration language: Romanian (simultaneous translation permitted).
7. FINAL PROVISIONS
7.1. These Terms are drafted in three languages. In case of contradictions, the Romanian version takes priority.
7.2. Invalidity of individual provisions does not invalidate the Terms as a whole.
7.3. These Terms come into force upon posting on the company website.